In-stock items may be returned within 14 days of receiving your order as long as the item has not been worn, has all its tags and is in resalable condition. Our returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund, but will offer credit instead. We cannot offer returns or exchanges on earrings or face coverings. All sale items are final. Contact us to obtain the return address.
With any of our made-to-order pieces, we ask that you put thoughtful consideration into your purchase. We are more than happy to answer any queries you may have around sizing or modifications before placing an order, to help you make the most informed decision possible. We will have in-depth discussions with you about sizing, colour options, and any modifications you wish to make before creating your piece making it unique to you. For this reason refunds are not possible on made-to-order items.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Our refund policy does not affect your statutory rights
Repair for life
Should your piece develop a fault, through wear and tear, we are happy to repair this for you as necessary at no extra charge. We want you to love and cherish your piece, and if that means you wear it so much it needs some TLC, we are happy to bring it back to life so you can enjoy it for many more years to come.
To return your product, you should mail your product back to us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at email@example.com for questions related to refunds and returns.
Green Friday discount not applied to made-to-order items. % discount and gift offer can be used together. Free scarf gift as outlined will automatically be included in eligible orders, while stocks last. GWP as outlined cannot be returned or exchanged. Standard return policy applies to all purchases ordered between 25-28 November 2022. Any purchases being returned must also return any GWP received.
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– Spend €350, receive FREE skinny silk scarf (worth €110)
– Spend €500, receive FREE large silk scarf (worth €180) AND a €50 voucher to use on your next purchase on caoimhemurphy.ie